Policies

Policies

Walter White Knives Policies

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

PLACING AN ORDER INDICATES ACCEPTANCE OF THESE TERMS AND CONDITIONS.

Walter White Knives wishes to provide you with the highest quality custom knives on the market. Customer satisfaction is our number one priority, and as such, if you have any questions regarding the following policies, please do not hesitate to e-mail for clarification.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Walter White Knives. The collective work includes works that are licensed to Walter White Knives. Copyright 2016, Walter White Knives ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Walter White Knives or purchasing Walter White Knives products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Walter White Knives or to purchase Walter White Knives products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Walter White Knives. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks, makers marks, and trade names of Walter White Knives used in the site are trademarks of Walter White Knives.

DISCLAIMER

BY PLACING AN ORDER, BUYER REPRESENTS THAT HE/SHE IS OF LEGAL AGE AND THAT THE PRODUCTS ORDERED WILL BE USED IN A LAWFUL MANNER. IT IS THE BUYER’S RESPONSIBILITY TO ASCERTAIN AND OBEY ALL APPLICABLE LOCAL, STATE, FEDERAL AND INTERNATIONAL LAWS IN REGARD TO THE POSSESSION AND/OR USE OF ANY ITEM PURCHASED.

WE ARE UNABLE TO PROVIDE REFUNDS IN THE EVENT THAT THE PACKAGE THAT YOU HAVE ORDERED WAS SEIZED BY CUSTOMS OR OTHER AGENCIES. PLEASE CONSULT YOUR LOCAL AND STATE LAWS BEFORE ORDERING.

WALTER WHITE KNIVES ASSUMES NO RESPONSIBILITY FOR ANY HARM OR INJURY RESULTING FROM THE SALE, TRADE, USE, OR HANDLING OF ANY PRODUCT PURCHASED FROM WALTER WHITE KNIVES AND ITS SUBSIDIARIES.

Limitation of Liability

Walter White Knives shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Walter White Knives has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a Walter White Knives product is mistakenly listed at an incorrect price, Walter White Knives, reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Walter White Knives reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Walter White Knives shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Walter White Knives without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

Walter White Knives may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Walter White Knives.

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of Texas, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Walter White Knives products) shall be in the state or federal courts located in San Patricio County, Texas. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Walter White Knives products) must be commenced within one (1) year after the claim or cause of action arises. Walter White Knives’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Walter White Knives may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Walter White Knives or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

Walter White Knives does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Walter White Knives is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Walter White Knives reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Walter White Knives in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless Walter White Knives, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, Walter White Knives may link to sites operated by third parties. However, even if the third party is affiliated with Walter White Knives, Walter White Knives has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Walter White Knives. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Walter White Knives seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Privacy

Privacy Policy

This privacy policy discloses the privacy practices for Walter White Knives. This privacy policy applies solely to information collected by this web site. It will notify you of the following:

What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email form or phone number given on our contact page:

• See what data we have about you, if any.

• Change/correct any data we have about you.

• Have us delete any data we have about you.

• Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon in the address bar of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via our contact page.

Policy last updated: 2/15/2016

Shipping/Returns

Shipping Policy

We ship knives to the Continental U.S. only. We don’t ship overseas. We use $10 USPS Flat Rate shipping. All knives ordered will be shipped after your payment has processed and funds have cleared (could take 2 to 3 business days). Once your item has shipped we will email your tracking number to you so you can track your knife.

We also offer local pickup to anyone who lives in our surrounding area and would like to come pick the knife up. If this option is chosen at checkout, the customer is responsible for coming to our address to pick up their knife/knives. Valid ID will be required to do this.

Return Policy

Items purchased may be returned within three (3) days of delivery for a full refund, provided that the merchandise is in the same condition and same packaging as sold. We reserve the right to charge a 20% restocking fee on returned items. Shipping, insurance charges, and other incidental charges are not refundable. Items found to be damaged or used will not be accepted or credited for return or exchange. Prior authorization must be provided before return can occur. Please use the “Contact Me” page before returning any items. No exchanges or returns will be accepted after the three (3) day inspection period.

We require that your return shipping include full insurance and a signature confirmation. Please contact us to obtain our return shipping address.

Commission Fees

Commission fees

* When commissioning a knife, 50% is required up front (will be taken out of your knife price). This is so I can get started on the design process with you as well as order all your materials needed for the project. If after starting the design process and ordering materials, for some reason you change your mind, this fee is non-refundable. This is because I’ve started projects before and then had someone change their mind after materials and time had already been invested. I hope this will not be an inconvenience.

** If you choose the more exotic handle materials such as mammoth ivory, etc. Once getting a price on those materials there may be more money added to the 50% requirement.

*** Commission requirements may be changed at our disgression.

Warranty

Disclaimer of Warranty

Walter White Knives makes no representations or warranties of any kind. Most knife makers guarantee their work to be free from mechanical defects for as long as they remain able to make knives. Natural handle materials are not warranted by Walter White Knives. Makers’ warranties normally do not cover these materials. Natural handle materials include, but are not limited to, wood, stag, ivory, pearl and bone. These natural materials may crack, discolor or shrink due to a change in age, humidity or temperature.

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Walter White Knives disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Walter White Knives does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Walter White Knives does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Specifications Variability

Specifications Variability

We are constantly taking measures on improving quality and minimizng product variance. Our products are handmade, and for that reason the item(s) that you purchase might vary in certain specifications from the ones in stock/standard photos.

These variations include (but are not limited to):

Texture of Damascus pattern(s).
Handle colors and textures.
Dimensions (may vary from 1/8″ to 1/4″).

Maintenance

Rust Warning

If not maintained properly ALL carbon-steel knives are bound to rust. The rusting of our knives does not mean a compromised quality but an oversight on the behalf of owner/purchaser/buyer, and does not bind us to replace or repair the item(s) purchased from us.