Policies

Our Policies

BY PLACING AN ORDER, BUYER REPRESENTS THAT HE/SHE IS OF LEGAL AGE AND THAT THE PRODUCTS ORDERED WILL BE USED IN A LAWFUL MANNER. IT IS THE BUYER'S RESPONSIBILITY TO ASCERTAIN AND OBEY ALL APPLICABLE LOCAL, STATE, FEDERAL AND INTERNATIONAL LAWS IN REGARD TO THE POSSESSION AND/OR USE OF ANY ITEM PURCHASED. WE ARE UNABLE TO PROVIDE REFUNDS IN THE EVENT THAT THE PACKAGE THAT YOU HAVE ORDERED WAS SEIZED BY CUSTOMS OR OTHER AGENCIES. PLEASE CONSULT YOUR LOCAL AND STATE LAWS BEFORE ORDERING. WALTER WHITE KNIVES ASSUMES NO RESPONSIBILITY FOR ANY HARM OR INJURY RESULTING FROM THE SALE, TRADE, USE, OR HANDLING OF ANY PRODUCT PURCHASED FROM WALTER WHITE KNIVES AND ITS SUBSIDIARIES.

PLACING AN ORDER INDICATES ACCEPTANCE OF THESE TERMS AND CONDITIONS.

Walter White Knives wishes to provide you with the highest quality custom knives on the market. Customer satisfaction is our number one priority, and as such, if you have any questions regarding the following policies, please do not hesitate to e-mail for clarification.

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Privacy Policy
Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon in the address bar of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Shipping Policy

We ship knives to the Continental U.S. only. We don't ship overseas. We use $15 USPS Flat Rate shipping w/insurace. Your shipment will be insured at or above the cost of your knife. All knives ordered will be shipped after your payment has processed and funds have cleared (could take 2 to 3 business days). Once your item has shipped we will email your tracking number to you so you can track your knife.

We also offer local pickup to anyone who lives in our surrounding area and would like to come pick the knife up. If this option is chosen at checkout, the customer is responsible for coming to our address to pick up their knife/knives. Valid ID will be required to do this.

Return Policy

Items purchased may be returned within three (3) days of delivery for a refund, provided that the merchandise is in the same condition and same packaging as sold, and is unused. No exchanges or returns will be accepted after the three (3) day inspection period. We reserve the right to charge a 20% restocking fee on returned items. Shipping, your 50% deposit, insurance charges, and other incidental charges are not refundable. Items found to be damaged or used will not be accepted or credited for return or exchange. Prior authorization must be provided before return can occur. Please use the "Contact Me" page before returning any items.

We require that your return shipping include full insurance and a signature confirmation. Please contact us via our "Contact Me" page to obtain our return shipping address.

That Contact page is

Here

Commission fees

* When commissioning a knife, 50% is required up front (will be taken out of your knife price). This is so I can get started on the design process with you as well as order all your materials needed for the project. If after starting the design process and ordering materials, for some reason you change your mind, this fee is non-refundable. This is because I’ve started projects before and then had someone change their mind after materials and time had already been invested. I hope this will not be an inconvenience.

** If you choose the more exotic handle materials such as mammoth ivory, etc. Once getting a price on those materials there may be more money added to the 50% requirement.

*** Commission requirements may be changed at our disgression.

Disclaimer of Warranty

Walter White Knives makes no representations or warranties of any kind. Most knife makers guarantee their work to be free from mechanical defects for as long as they remain able to make knives. Natural handle materials are not warranted by Walter White Knives. Makers' warranties normally do not cover these materials. Natural handle materials include, but are not limited to, wood, stag, ivory, pearl and bone. These natural materials may crack, discolor or shrink due to a change in age, humidity or temperature.

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Walter White Knives disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Walter White Knives does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Walter White Knives does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Specifications Variability

We are constantly taking measures on improving quality and minimizng product variance. Our products are handmade, and for that reason the item(s) that you purchase might vary in certain specifications from the ones in stock/standard photos. These variations include (but are not limited to): Texture of Damascus pattern(s). Handle colors and textures. Dimensions (may vary from 1/8" to 1/4").

Rust Warning

If not maintained properly ALL carbon-steel knives are bound to rust. The rusting of our knives does not mean a compromised quality but an oversight on the behalf of owner/purchaser/buyer, and does not bind us to replace or repair the item(s) purchased from us.

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